Your goods got held up.
Again.
We handle the customs paperwork, the HS codes, the SADs, and the phone calls to the Chinese side — in Chinese. So your import doesn't turn into a month of emails nobody responds to.
Based in Białystok. Serving importers across Poland and the EU.
Pick what's true for you and we'll point you somewhere useful.
My situation is:
The stuff that usually takes you three emails and two phone calls.
Customs Declarations
SAD forms, HS classification, duty calculation, and liaison with the customs office. We prepare and submit on your behalf.
See how it works →Document Compliance
We review what your Chinese supplier has sent, flag what's missing or wrong before the goods arrive, and request corrections.
What we check →Supplier Communication
We contact your supplier directly in Mandarin to request missing documents, clarify invoices, or negotiate packaging specifications.
How this saves time →Regulatory Consulting
Not sure if your product needs a CE mark, REACH compliance, or specific import license? We check before you order a container-load.
Get clarity before you order →Most brokers forward your emails to China. We make the call ourselves.
No translation layer
Our partner Yun communicates directly with suppliers in Mandarin. Problems that would take days to resolve over email often get sorted in one conversation.
Polish customs is what we do
We operate under Polish customs law, file with the Białystok customs office, and know how local inspectors interpret gray-area classifications.
We check before things ship
Document review before departure catches most problems. Fixing an HS code error in an email is faster than fixing it at a border crossing.
From first contact to cleared goods.
We understand your situation first
Before quoting anything, we ask about your goods, your supplier, your timeline, and what's happened before if you've had problems. Most questions get answered in a 30-minute call or a short email exchange.
There's no intake form to fill out. Just tell us what you're importing and where it's coming from.
- Product category and HS code estimate
- Country of origin and shipping route
- Expected value and quantity
- Timeline and urgency
We go through the paperwork before anything moves
We check your commercial invoice, packing list, bill of lading, and any certificates your product requires. If something is missing or inconsistent, we contact your supplier directly.
- Commercial invoice accuracy
- Correct HS codes and declared values
- Required conformity documents
- Supplier corrections in Mandarin if needed
We handle the submission and follow it through
We prepare and file the customs declaration (SAD), calculate duties, and communicate with the customs office. You get updates when there's something to report — not silence.
- SAD preparation and filing
- Duty and VAT calculation
- Communication with customs officers
- Release confirmation
Records kept, questions answered
After your goods are released, we keep copies of all declarations on file and are available for questions if customs conducts a post-clearance audit. We also flag any regulatory changes that might affect your next shipment.
- Documentation archive
- Post-clearance audit support
- Regulatory update notifications
Before you reach out
Notes on customs, imports, and the China-Poland trade route.
What customs brokers actually do — and when you need one
Most importers don't think about a customs broker until something goes wrong. Here's what the job actually involves.
Read →
Shipping from China to Poland: what the route actually looks like
Sea freight, rail freight, air — the practical differences for Polish importers ordering from Chinese manufacturers.
Read →
The paperwork mistakes that delay most China imports into Poland
A rundown of documentation errors we see repeatedly — most of which are avoidable with one verification step before the goods ship.
Read →Got a shipment coming in?
Send us a message and we'll have a look at the situation before committing to anything.
Get in touch